Frequently Asked Questions
Everything you need to know about your fitness journey with Johnson Fitness
How much does shipping cost for heavy gym equipment?
We offer tiered shipping rates based on weight. Standard accessories ship for a flat fee of $9.99, while large items like treadmills and power racks qualify for our specialized freight delivery starting at $99, which includes curbside drop-off.
What is your return policy for fitness gear?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that a 15% restocking fee applies to large machinery, and return shipping costs are the responsibility of the customer.
Do you offer assembly services for home gyms?
Yes, we partner with professional technicians to provide 'White Glove' delivery and assembly. You can select this option at checkout, and a representative will contact you to schedule a convenient setup time.
What kind of warranty comes with your cardio machines?
Most of our cardio equipment comes with a lifetime warranty on the frame, 2-5 years on parts, and 1 year of labor. Specific warranty details can be found on each individual product page under the 'Specifications' tab.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm, allowing you to pay for your equipment in monthly installments.
Are your products suitable for commercial gym use?
While many of our products are designed for home use, we have a dedicated 'Commercial Grade' section featuring equipment rated for high-traffic fitness centers, studios, and corporate gyms.